Frequently Asked Questions



What are the ingredients?

Sonoma West charcoal blackhead remover is made from six all natural ingredients; carbon black, deionized water, nonapeptide-1, fermented yeast extract, bitter orange extract, and milk protein. To understand further what each of these ingredients further click HERE to review the main ingredient properties.

Is this product a scrub or peel?

This product is a face peel.

Does it hurt to peel off?

Those with sensitive skin may feel some discomfort. This is caused by the mask pulling blackheads, whiteheads and other impurities out of the pores. The longer the mask is left on, the more difficult it will be to peel off. The face peel should not be left on more than an hour.

Can this product be used by men?

This product can be used by anyone who wishes to improve the quality of their skin and reduce blackheads, whiteheads and impurities.

Is this mask safe for daily use?

Recommended use is once per week for less oily skin and 2-3 times per week for more oily skin.

Is this product tested on animals?

This product is cruelty free, and was not tested on animals in the production or conception phase.

How many uses until I see results?

Results should be immediate. You will notice softer, more radiant skin after a single peel.

Does this product smell? Does it have a fragrance?

Some may notice a slight smell due to the natural ingredients, but it does not contain any fragrance.

What is the shelf life of this product?

If stored properly in a cool, dry place, the product should last up to 3 years.

How long do you leave the mask on before peeling?

You should wait until the entire mask is dry. This could take 20 min or it could take up to 40 min. The mask should not be left on for more than an hour.

Does this product pull out hair?

This product will pull out the very small fine hairs on the face along with blackheads, whiteheads and impurities. Caution should be taken to avoid the eyebrows, as this can cause discomfort when removing the mask.

How many uses do you get out of each bottle?

The uses depend on how thickly you apply the layers for each use. However, we provide 75% more product than the industry average. Depending on how thick you apply the face peel, you should get 6-12 applications out of every bottle.

Is this product safe to use?

This product is made from natural ingredients and is safe to use. You should spot test the product on your forearm before applying to your face to ensure that you do not have any allergies to any of the ingredients.

Where is this product from?

The product is manufactured in China.

Is this mask good for sensitive skin?

Those with sensitive skin should start by applying a small amount of the face peel just to the T-Zone (the most oily part of the face). If the peel does not cause discomfort when it is removed, then it is recommended you could apply the product to your entire face.

When is the best time to use this mask?

The best time to use the product is when your skin is especially oily or many blackheads or whiteheads are present. Otherwise it should be used at regular intervals to maintain clean, soft skin.

Does this mask work for oily skin?

The mask works especially well for those with oily skin. It helps remove impurities, blackheads, whiteheads and excess oil.

Can I use this product on my body?

The intended use for this product is for impurities on the face. However, if blackheads occur on other parts of the body, it can be used in the same manner, as long as precaution is taken to avoid especially sensitive areas.

Does this product get rid of acne scars?

This product cannot remove existing acne scars, but it can keep the face clean from impurities and help prevent future breakouts.

Do I have to use the brush to apply this product? Can I use my fingers?

The brush is provided to help apply the product evenly and mess free. However, it is perfectly reasonable to apply this product with your fingers as needed.

Are the bottle and brush recyclable?

Yes, all of the packaging and materials are all recyclable. : )

Does this product come with an applicator brush?

Yes, an applicator brush is included that will allow you to apply the mask evenly and cleanly. The brush should be washed thoroughly and immediately after use so that it can be reused.

Does this product cause a mess? Will it stain my skin or clothes?

This product can be messy. It will not stain your skin and should wash out of clothes. That said, precautions should be taken to avoid spilling and dripping.

Is this product gluten free?

This product has fermented yeast extract, which may contain gluten. This should not cause any discomfort for those with celiac disease since you are not ingesting the product, but as a precaution if you are sensitive to gluten you should test the product on a small part of your skin and make sure it does not cause discomfort of any kind.

Should I apply to my face wet or dry?

You should wash your face with warm water to open your pores, but then you should pat your face dry. This will allow you to apply the mask evenly on your face and allow the mask to dry properly.

How thick should I apply the mask?

You should apply at least one even layer of mask on all areas of the face you’d like to cleanse. You can apply multiple layers for an extra absorbent and adhesive face peel.

Should it be used on my whole face?

The product can be used on your whole face, but you may want to start with your T-Zone, which is the most oily part of your face, to test your sensitivity to the peel before doing a whole face mask.

Does this product really pull out blackheads?

This product really does pull out blackheads, whiteheads, impurities and the fine hairs on your face, leaving your face soft and clean.

Can you leave it on overnight?

This product should not be left on for more than an hour. The longer the face peel is left on, the harder it will be to remove.

How should I store this product? Does it have to be refrigerated?

This product does not need to be refrigerated, but it should be kept in a cool, dry place and it should be kept out of direct sunlight.

Does this product also remove whiteheads?

Charcoal is especially good for people with acne and blackheads as it can help reduce excess oil, but it will pull out existing blackheads and whiteheads from your pores.

Is this product all natural?

Yes, this product is made from just 6 ingredients, all of which are natural. Our product is free of any synthetic or harmful ingredients.

How can I tell if the product is working or not?

You can tell the product is working by feeling your skin after you peel off the mask. You will notice an especially soft and smooth texture. You may also see blackheads, whiteheads, or impurities stuck in the inside of the mask, although this is not always the case. You should also notice reduced pore size after use as the mask absorbs impurities from within your pores.

Will this product cure acne?

This product can reduce oils on the skin,which will reduce the affects of acne. You should include it with your regular regimen of skin products and a healthy diet to combat acne.

What is the difference between 3.4 fl oz and 100g/mL?

These amounts are approximately the same. These two measurements are from the Imperial system and the Metric system, respectively.